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Help & Support

Asset Protection For Business

Frequently Asked Questions

  • ALREADY A SMARTWATER CUSTOMER
  • NEW TO SMARTWATER

This is not a problem. Simply make a note of the item(s) you have sold and the person / company you have sold it to. You should also provide a receipt for the buyer, so they have proof that they have bought the item. Even if the new owner does not choose to register (transfer) the SmartWater protected item, the forensic code will help Police track down the owner should the goods be stolen and later recovered.

You can also record a log of which items you have marked with our handy Asset Register, found here.

No, once you have surpassed the ‘Use by’ date found on your unique bottle of SmartWater, we are no longer able to guarantee the efficacy of the liquid, when applying to new items.

If you wish to dispose of the bottle and remaining liquid, please consult your Application Instructions for further instruction.

SmartWater is guaranteed to last for a minimum period of five years. In practice it could last longer depending on how much has been applied and if the marked item is stored outdoors or indoors. You can periodically check your marked property using an ultraviolet torch – available on our online shop here.

Your SmartWater Membership covers you for the following:

  • Registration of the unique forensic code together with your address details on SmartWater’s secure ISO27001 accredited database
  • The right to display SmartWater THIEVES BEWARE® deterrent stickers
  • Forensic analysis at SmartWater’s IS017025 accredited laboratory of stolen items recovered by police to conclusively prove your ownership
  • SmartWater expert witnesses to attend Court, on your behalf, to support criminal prosecutions and the recovery of your valuables by the police, if stolen from you
  • Further complimentary supplies of SmartWater forensic traceable liquid or THIEVES BEWARE® deterrent signage at no extra cost (does not apply to all membership products)

By cancelling your membership, you will lose the above benefits and will be required to remove all SmartWater THIEVES BEWARE® deterrent signage and any other warning signs referring to the use of SmartWater on your premises. Additionally, we ask that you acknowledge that your registration information will be removed from our database.

If you still wish to proceed with cancelling your membership, please contact us via our enquiry form here.*

*Please consult your terms of sale beforehand – in most cases, a notice period will apply.

Already moved site or about to move to a new location? If you are an existing SmartWater customer, simply complete our change of address form below and we will ensure your records are updated accordingly.

Yes, as the liquid is not DNA-based, it is able to withstand long term, direct exposure to sunlight, weathering and extreme temperatures. SmartWater’s traceable liquid products conform to the highest possible standards of robustness (Grade A External specification, BSI PAS 820:2012).

The unique forensic code is guaranteed to last a minimum of 5 years, even when used outdoors, if applied in accordance with the Application Instructions supplied with your liquid.

View Summary of PAS820 >

SmartWater offers a totally generic form of traceability, so it can be used to mark almost any business asset – including office equipment, tools, metal roofing, copper pipping, generators, commercial fleet, specialist equipment and infrastructure.

Request a quote >

No. The SmartWater deterrent is powered by our convictions and thus it is essential that the police can place a criminal at a specific crime scene using your unique forensic code. For this reason, it is essential that a bottle of SmartWater is registered to just one location or site. However, if you have a requirement for multi-site protection, please complete the business quote form below.

Request quote here >

How To Apply SmartWater

SmartWater is available for a number of different applications.
Here you will find guidance and instructions for some of our most typical applications.

BUSINESS ASSETS

METAL MARKING

Protected by worldwide trademarks and patents, SmartWater offers a unique combination of a brand that is feared by criminals and revolutionary forensic technology that provides robust traceability to your possessions, assets and valuables. Our forensic traceable liquid assigns your assets with their own unique code, allowing them to be traced back to you and criminals back to the crime.
Request a quote >

To purchase for your business, you will need to complete our online enquiry form and one of our team will get back in touch to discuss your requirements.

Request a quote >

No, all SmartWater products instead contain metal-based inert, inorganic compounds, making them significantly more robust than DNA. By its very nature, DNA is extremely fragile and can be easily removed using basic household cleaning products and is destroyed under short term exposure to ultraviolet light. This makes DNA unsuitable for long-term property marking.

The most effective way of deterring criminals is to increase their chances of getting caught. Traceability makes it more difficult for a thief to sell on their stolen goods, because through traceability comes accountability – and the likelihood of proven guilt. Because the police regularly check for SmartWater on recovered stolen property and actively raise awareness of it, SmartWater is well known and feared by criminals.

With hundreds of convictions and a 100% conviction rate in court to our name, criminals are aware of our power to place them at the crime scene and secure a conviction. By displaying SmartWater THIEVES BEWARE® deterrent stickers, you are sending out a powerful warning to any would-be thieves.

During independent research, in which over 100 criminals were interviewed, 74% of those interviewed stated that they would not break into a building with a SmartWater THIEVES BEWARE® deterrent label on display.

No, once SmartWater has been applied to an item and it has dried, it will not transfer. SmartWater Dab-It-OnTM is permanent and therefore not designed to be removed. Please be sure to follow the health and safety instructions contained within your Application Instructions.

Yes, as the liquid is not DNA-based, it is able to withstand long term, direct exposure to sunlight, weathering and extreme temperatures. SmartWater’s traceable liquid products conform to the highest possible standards of robustness (Grade A External specification, BSI PAS 820:2012).

The unique forensic code is guaranteed to last a minimum of 5 years, even when used outdoors, if applied in accordance with the Application Instructions supplied with your liquid.

View Summary of PAS820 >

Yes, SmartWater has aided the conviction of hundreds of criminals for crimes ranging from burglary and robbery to fly-tipping and metal theft. In addition, SmartWater maintains a 100% conviction rate when used as evidence in court. To read more about our latest arrests and convictions click the news link below.

Visit SmartWater News >

SmartWater offers a totally generic form of traceability, so it can be used to mark almost any business asset – including office equipment, tools, metal roofing, copper pipping, generators, commercial fleet, specialist equipment and infrastructure.

Request a quote >

No. The SmartWater deterrent is powered by our convictions and thus it is essential that the police can place a criminal at a specific crime scene using your unique forensic code. For this reason, it is essential that a bottle of SmartWater is registered to just one location or site. However, if you have a requirement for multi-site protection, please complete the business quote form below.

SmartWater is guaranteed to last for a minimum period of five years. In practice it could last longer depending on how much has been applied and if the marked item is stored outdoors or indoors. You can periodically check your marked property using an ultraviolet torch – available on our online shop here.

New to SmartWater?

Protected by worldwide trademarks and patents, SmartWater offers a unique combination of a brand that is feared by criminals and revolutionary forensic technology that provides robust traceability to your possessions, assets and valuables. Our forensic traceable liquid assigns your assets with their own unique code, allowing them to be traced back to you and criminals back to the crime.
Request a quote >

To purchase for your business, you will need to complete our online enquiry form and one of our team will get back in touch to discuss your requirements.

Request a quote >

No, all SmartWater products instead contain metal-based inert, inorganic compounds, making them significantly more robust than DNA. By its very nature, DNA is extremely fragile and can be easily removed using basic household cleaning products and is destroyed under short term exposure to ultraviolet light. This makes DNA unsuitable for long-term property marking.

The most effective way of deterring criminals is to increase their chances of getting caught. Traceability makes it more difficult for a thief to sell on their stolen goods, because through traceability comes accountability – and the likelihood of proven guilt. Because the police regularly check for SmartWater on recovered stolen property and actively raise awareness of it, SmartWater is well known and feared by criminals.

With hundreds of convictions and a 100% conviction rate in court to our name, criminals are aware of our power to place them at the crime scene and secure a conviction. By displaying SmartWater THIEVES BEWARE® deterrent stickers, you are sending out a powerful warning to any would-be thieves.

During independent research, in which over 100 criminals were interviewed, 74% of those interviewed stated that they would not break into a building with a SmartWater THIEVES BEWARE® deterrent label on display.

No, once SmartWater has been applied to an item and it has dried, it will not transfer. SmartWater Dab-It-OnTM is permanent and therefore not designed to be removed. Please be sure to follow the health and safety instructions contained within your Application Instructions.

Yes, as the liquid is not DNA-based, it is able to withstand long term, direct exposure to sunlight, weathering and extreme temperatures. SmartWater’s traceable liquid products conform to the highest possible standards of robustness (Grade A External specification, BSI PAS 820:2012).

The unique forensic code is guaranteed to last a minimum of 5 years, even when used outdoors, if applied in accordance with the Application Instructions supplied with your liquid.

View Summary of PAS820 >

Yes, SmartWater has aided the conviction of hundreds of criminals for crimes ranging from burglary and robbery to fly-tipping and metal theft. In addition, SmartWater maintains a 100% conviction rate when used as evidence in court. To read more about our latest arrests and convictions click the news link below.

Visit SmartWater News >

SmartWater offers a totally generic form of traceability, so it can be used to mark almost any business asset – including office equipment, tools, metal roofing, copper pipping, generators, commercial fleet, specialist equipment and infrastructure.

Request a quote >

No. The SmartWater deterrent is powered by our convictions and thus it is essential that the police can place a criminal at a specific crime scene using your unique forensic code. For this reason, it is essential that a bottle of SmartWater is registered to just one location or site. However, if you have a requirement for multi-site protection, please complete the business quote form below.

SmartWater is guaranteed to last for a minimum period of five years. In practice it could last longer depending on how much has been applied and if the marked item is stored outdoors or indoors. You can periodically check your marked property using an ultraviolet torch – available on our online shop here.

Already a Customer?

This is not a problem. Simply make a note of the item(s) you have sold and the person / company you have sold it to. You should also provide a receipt for the buyer, so they have proof that they have bought the item. Even if the new owner does not choose to register (transfer) the SmartWater protected item, the forensic code will help Police track down the owner should the goods be stolen and later recovered.

You can also record a log of which items you have marked with our handy Asset Register, found here.

No, once you have surpassed the ‘Use by’ date found on your unique bottle of SmartWater, we are no longer able to guarantee the efficacy of the liquid, when applying to new items.

If you wish to dispose of the bottle and remaining liquid, please consult your Application Instructions for further instruction.

SmartWater is guaranteed to last for a minimum period of five years. In practice it could last longer depending on how much has been applied and if the marked item is stored outdoors or indoors. You can periodically check your marked property using an ultraviolet torch – available on our online shop here.

Your SmartWater Membership covers you for the following:

  • Registration of the unique forensic code together with your address details on SmartWater’s secure ISO27001 accredited database
  • The right to display SmartWater THIEVES BEWARE® deterrent stickers
  • Forensic analysis at SmartWater’s IS017025 accredited laboratory of stolen items recovered by police to conclusively prove your ownership
  • SmartWater expert witnesses to attend Court, on your behalf, to support criminal prosecutions and the recovery of your valuables by the police, if stolen from you
  • Further complimentary supplies of SmartWater forensic traceable liquid or THIEVES BEWARE® deterrent signage at no extra cost (does not apply to all membership products)

By cancelling your membership, you will lose the above benefits and will be required to remove all SmartWater THIEVES BEWARE® deterrent signage and any other warning signs referring to the use of SmartWater on your premises. Additionally, we ask that you acknowledge that your registration information will be removed from our database.

If you still wish to proceed with cancelling your membership, please contact us via our enquiry form here.*

*Please consult your terms of sale beforehand – in most cases, a notice period will apply.

Already moved site or about to move to a new location? If you are an existing SmartWater customer, simply complete our change of address form below and we will ensure your records are updated accordingly.

Yes, as the liquid is not DNA-based, it is able to withstand long term, direct exposure to sunlight, weathering and extreme temperatures. SmartWater’s traceable liquid products conform to the highest possible standards of robustness (Grade A External specification, BSI PAS 820:2012).

The unique forensic code is guaranteed to last a minimum of 5 years, even when used outdoors, if applied in accordance with the Application Instructions supplied with your liquid.

View Summary of PAS820 >

SmartWater offers a totally generic form of traceability, so it can be used to mark almost any business asset – including office equipment, tools, metal roofing, copper pipping, generators, commercial fleet, specialist equipment and infrastructure.

Request a quote >

No. The SmartWater deterrent is powered by our convictions and thus it is essential that the police can place a criminal at a specific crime scene using your unique forensic code. For this reason, it is essential that a bottle of SmartWater is registered to just one location or site. However, if you have a requirement for multi-site protection, please complete the business quote form below.

Request quote here >

How To Apply SmartWater

SmartWater is available for a number of different applications.
Here you will find guidance and instructions for some of our most typical applications.

BUSINESS ASSETS

METAL MARKING

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